REFUND AND RETURN POLICY

EcomBangla CORP is a multi-vendor marketplace where individual stores set their own refund and return policies. By making a purchase, you agree to the specific store's policies. This document outlines the general framework and your responsibilities regarding refunds and returns.

Upon delivery of physical products, customers must inspect the item immediately. If there is any problem with the product (damage, defect, or incorrect item), customers must note the issue and contact the store within 24 hours of delivery.

For physical products that have issues verified by the store:

• Customers can return the product by paying delivery charges ranging from 70 to 150 BDT (depending on location, size, and weight)
• The return shipping cost must be borne by the customer and paid upfront before return pickup
• The product must be in original condition with all packaging, tags, and accessories
• Photos of the damaged/defective product must be provided within 48 hours of delivery
• The store will process replacement or refund within 7 business days after receiving and verifying the returned product
• If the store fails to process refund within stipulated time, EcomBangla may intervene

Digital products include scripts, software, subscriptions, source code, templates, and other downloadable or access-based products.

When a digital product issue is reported:

• Store Fault: If the issue is determined to be caused by the store's code, configuration, or misrepresentation, store must fix within 3 days or provide full refund
• User Fault: If the issue is caused by user's server configuration, lack of technical knowledge, or improper use, store is not obligated to refund. Store may charge for additional support if desired
• Third-Party Issues: Issues caused by third-party services (hosting, APIs, etc.) are generally not the store's responsibility unless specifically guaranteed

Note: After the 3-day period, no tickets will be solved for issues that could have been reported earlier. No refund will be provided if there is no proven fault of the store. The decision of fault determination rests with EcomBangla CORP based on technical evidence provided.

If a refund is approved and the store is the main accused party, the following procedures apply for online payment refunds.

Payment Method	Refund Timeline	Process Details	Fees
bKash / Nagad	Instant to 24 hours	Full amount refunded to same mobile wallet. For large amounts (above 50,000 BDT), store may request alternative method.	Store may deduct 10-50 BDT transfer fee for large amounts or instant transfers
Credit / Debit Card	7 to 31 business days	Refund processed to original card. Time depends on issuing bank's processing time. Store cannot expedite this process.	Bank charges may apply; store not responsible for bank fees
Bank Transfer	3 to 7 business days	For large refunds where both parties agree, payment can be made directly to user's bank account. User must provide accurate bank details.	Store may charge actual bank transfer fees
Alternative Methods (FMS, Rocket, etc.)	Varies by method	Store and user can mutually agree on alternative payment methods for refund if both parties consent.	Store may charge actual transaction fees

• Store must refund full amount to user's original payment method unless alternative agreed
• Store cannot delay refund beyond stipulated timelines
• Store must provide refund transaction ID/proof to user and platform
• If store fails to refund, EcomBangla may suspend store account and take legal action
• Store's wallet balance may be held for pending refund cases

All support and policy matters ultimately depend on each individual store's policy. Before making a purchase:

• Review the store's refund and return policy on their store page
• Check the store category (Regular, Verified, Premium) as this may affect available recourse
• Contact the store directly for any policy clarifications
• Read product descriptions carefully, especially for digital products

If a digital product fully does not work and it was clearly the store's fault, customers can request a refund from the store within 3 days of purchase. The store must either fix the issue or provide a full refund to the original payment method or mutually agreed alternative.

In case of disputes between buyers and stores:

• First, attempt to resolve directly with the store through platform messaging
• If unresolved within 5 days, contact EcomBangla CORP support with all evidence (screenshots, videos, communication logs)
• We will review the case based on available information, store category, and fault determination
• Our decision regarding fault is final and binding on platform
• We reserve the right to take enforcement action against stores that violate policies